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Delivery & Returns

Delivery policy

We ship all over the world.

We pack everything with care to ensure that your order arrives safely and in great shape. We put a lot of effort into our packages and use strong envelopes and boxes, and the best quality packaging supplies we can find on the market.

It is possible to cancel your order if it hasn’t been sent and refunds or exchanges will be considered depending on the situation. In case you have a problem, please contact us and we will find a solution.

If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the type or color of a product, removing an item, changing the delivery address or payment method.

Motus Vis Inc. maintains full ownership of the products until full payment has been obtained.

Please note that Baggizmo coupon codes do not apply to items on sale. Per-item coupons will only work if the item is not on sale. Per-cart coupons will only work if there are no sale items in the cart.

For standard free shipping, your order will be sent within 3 – 7 business days of receiving payment. You will be notified by email as soon as your order has been shipped. Approximate delivery time is 2 – 5 weeks and will vary according to your location. It shouldn’t take longer than 10 working days (Europe), or 15 working days (USA, Canada).

If you need an urgent delivery, we can offer you DHL Priority shipping (5-10 days) for 19.99 USD and DHL Express shipping (2-5 days) for 27.99 USD.

Please carefully check your delivery address information. If delivery is not possible, the package will be returned to us. If a shipment is returned due to a wrong address or not responding to the courier’s note for delivery, shipping costs for a second delivery will be charged to you. If a shipment is returned due to other reasons, shipping costs for a second delivery will be free of charge.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as the delivery address. Please note that it is not possible to make a delivery to a PO box.

All items are shipped from our warehouse in the USA. Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country.

Shipping costs are specified for each item. The freight charge depends on your delivery address and your purchase amount.

 

Returns policy

Customer satisfaction is our number one priority and we want all of our customers to receive high quality products. Please contact us with any issues so that we may address it to your satisfaction. If an error has been made, we would appreciate the opportunity to make it right. Please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products. Your claim should be sent to us as soon as possible.

You always have a 3 months warranty period if something is wrong with the product.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. When we receive the product, we will refund the value of the purchased product, but not the original freight.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. We receive the return of a product in our production company in Croatia, EU.

Our return address is:
Ladislav Juric
Jaruscica 21
10020 Zagreb
Croatia

Once we have received the returned products, we will inspect them and process the refund within 3 business days.