This Return Policy applies to the information that each of MOTUS VIS (USA), Inc. and its parent, subsidiary and affiliate entities worldwide (hereinafter individually referred to as the “BAGGIZMO”, “we,” “us” or “our”) collects about you in connection with the following services (individually and collectively, “Service” or “Services”):
Customer satisfaction is our number one priority and we want all of our customers to receive high-quality products. Please contact us concerning any issues so that we may address them to your satisfaction. If an error has been made, we would appreciate an opportunity to make it right. Please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products. Your claim should be sent to us as soon as possible.
You always have a 6-month warranty period if something is wrong with the product.
The link to the warranty policy is here.
Depending on the country, longer minimum Warranty Periods may be mandatory under applicable legislation in which case the Warranty Periods stated in this warranty shall be amended, if and to the extent necessary, in order to comply with such applicable legislation.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. When we receive the product, we will refund the value of the purchased product, but not the original freight.
Items that cannot be returned are: items on sale, free gifts, items damaged by a customer (e. g. usage marks on leather ), items bought by a third party (e-bay, amazon. etc.)
All products must be returned in their original packaging with all the enclosed documentation and the packaging must not be broken or damaged in any other way – and neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please make sure you pack the return item safely to prevent any damage to the products or boxes.
Orders destined for countries outside of the USA are shipped on a DDU (delivery duty unpaid) basis.
DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that Motus Vis Inc is unable to advise on the amount of such costs if any and cannot accept responsibility for them.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
You can contact us on firstname.lastname@example.org with all the details described to process your refund.
Once we have received the returned products, we will inspect them and process the refund within 7 business days. You should receive your refund using the same payment method used to purchase your products. Note that, if paying by a card, sometimes it can take longer for the funds to appear on your account, depending on the bank or credit card company’s processing times.
For all questions or more help, our support team is here for you.
It is possible to cancel or exchange your order if it hasn’t been sent.
If you want to make a change on your order, you can do it by contacting us via email@example.com and you have to be quick because orders are being processed within 24 hours, and sometimes even less.
Our goal is to make sure that every customer is completely satisfied with given service and will do what it takes to fulfill your requirements before sending your shipment.